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I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation". I bought another kit and am continuing. Sissy, September 7, In light of this swift response and their sincere desire to ensure that I was happy with their product and service, I am revising my review. Until I got use to it. Hello Lori, Thank you so much for your review.
3123 Nutrisystem Consumer Reviews and Complaints
By eastcoast on June 29, I also purchased this Walmart. I debated trying this kit, because we do not eat hardly any processed food. Very, very little and it is totally out of the norm for us to eat foods like this. We don't buy fast food unless we are traveling. I tend to make my own meals daily. However as a female nearing 49, I have not been able to lose any weight even with eating healthy food on my own.
About 10 years ago I was able to lose 40 pounds on my own. The weight has slowly creeped back on and I have not been able to get it off, even with moderate exercise a lot of days. So, out of frustration, I looked to the first plan I've ever tried. In 5 days without cheating, I went down about pounds. Not a huge amount, but enough to see the scale move in the right direction. I bought another kit and am continuing.
I have high blood pressure and was concerned about eating more sodium then I normally do, but I checked my blood pressure and it hasn't seemed to change for the worse. I think the added weight I am carrying is a far worse problem. After reading some reviews, I expected the food to taste horrible. To my surprise, I have enjoyed everything except the chicken Alfredo.
I normally do not eat many desserts, so it is nice to have the deserts in this kit. You do need to have your own foods in addition to this plan. I'm having a small salad at lunch along with vegetables - a mixture of broccoli cauliflower and carrots. I measure them in a measuring cup. The Nutrisystem shakes are also quite good. I'll either have one of those and a medium apple or something like Greek yogurt that is nonfat with blueberries.
I have yet to be hungry and I am eating more than am used to eating. Basically, you eat the nutrisystem breakfast item, a snack of a protein and smart carb before lunch you provide these , then lunch with your sides like I mentioned above, afternoon protein and smart carb, then dinner with your sides and you get a small dessert item.
I am extremely pleased. If I continue to lose, I will pick up the full program and customize my entrees. I read on the nutrisystem forums where you can buy a Nutrisystem gift card at a discount online from Costco even without a membership. According to the forums, if you are not a member they put a four dollar surcharge on it. However, I have not tried this personally yet.
But I plan to. You can find out more about this on the Nutrisystem forums. Again, the meals have all been very edible to me. Some things, were really quite tasty. I just didn't like any of the Alfredo. I've bought the men's kit for my husband to try also from walmart. Do check online and see if your Walmart carries the kits first. They are not in all the stores. Where I live, some Walmarts have plenty of them and others have a limited stock or not at all.
As for someone who has not been able to budge the scale, due to menopause and a medication I take that causes weight gain, I am quite pleased with a 2 to 3 pound weight loss in five days. Two months after that they tried charging my credit card and claim they shipped product, which I didn't order. I never received product because I had moved.
Very poor customer service! They try and snag you in and force you to keep buying, even if you don't like the product and even if you are allergic to it! I have told a lot of people about this horrifying experience and they are all appalled and said there are much better programs out there! We are sorry to hear that you are unable to eat our food and we apologize for the poor service you've received. We will be looking into this and reaching out soon.
I have spoken with Chanta in her role as counselor. I was impressed with the interest and patience she posses. I am now able to form a more comprehensive plan moving forward with my required personal participation with the Nutrisystem to reach my weight loss goal. I am enthusiastically encouraged with my decision to take on this venture for my future.
We are so happy to hear that Chanta was able to help you gain a better understanding of the program! For more information about reviews on ConsumerAffairs. My NuMi bottle issue was already taken care of. He therefore missed the window to order the bottle in time for the 2nd month shipment. We would like to have it delivered with the order that is coming up for the 3rd month - we get auto delivery, so it is already set up.
We are happy to hear that your water bottle issue has been handled but are sad to hear that your husband is still having issues. We will be assigning this to a member of the Consumer Experience Team who will be reaching out soon. I am very disappointed with the food. Most of it tastes the same to me and actually upsets my stomach.
I did not realize I only had two weeks to cancel and much of that was mostly drinks. Then you keep trying different food thinking something will be edible.
I know there is plenty of fine print in contracts that should be read. I do not recall being verbally told about these conditions. This was a lesson that left a very bad taste in my mouth. We are sorry that the foods upset your stomach and that you were unaware of the auto-delivery nature of the program.
Not clear when I ordered that it would be on automatic order. Food is not good, not good instructions, dinners were bland. Too many entrees with spicy tomato sauce and cheese, dinners are bland. Shakes made me sick. Emails were only to sell more. Thank you for writing this review. We are sad to hear the foods were not to your liking and that the deliveries would be automatic. We will be looking into your account and reaching out soon.
This is a follow-up to the review I posted on September 5. Soon after I posted my first review, a rep from Nutrisystem contacted me via email. The email was courteous, professional, and apologetic for the experience I had. The rep went on to offer replacement of the damaged food items I had received and encouraged me to give their company another try. In light of this swift response and their sincere desire to ensure that I was happy with their product and service, I am revising my review.
I accepted a ready-made menu that containing some items that I did not enjoy. In the future, I will make a point to select food items that I now know to be more to my liking than others.
I am very pleased and heartened by Nutrisystem's timely reply and concern for my purchase. They deserve a second chance. I ordered my month's supply of diet food from Nutrisystem with high hopes. When the food shipment arrived, most of the frozen breakfast items were broken into small bits; when I opened the packages, the bits fell out.
Then I tried the frozen lunches. Since I take these to work, the only heating option is microwave. Anything with bread or chicken comes out chewy, gooey, and icy cold in the center.
It actually made me gag and lose my appetite, which wasn't the diet plan I expected. I am very careful when reading agreements, and for this item to be overlooked was no easy feat. Fineprint at the end will do that to you. To add insult to injury, the obnoxious customer service person on the phone refused to accept my cancellation until she badgered me with questions and hard sell tactics in a desperate attempt to keep me buying their awful food. Overall, this was a horrible experience.
I will never use or recommend Nutrisystem again. We are so sorry to hear about your poor experience with the delivery of your foods, the food itself, and the representative you dealt with. We will be taking a peek at your account and reaching out soon. Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese.
I was not happy with that. My first order included items I didn't order and one that I'm allergic to its ingredients. I was told by one person the items were probably substitutions and when ready they would be replaced. When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor. I'm very disappointed with the service I receive so I will take my business to a place that has better customer service. Went thru a few months of products.
Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star. Weight loss system worksstale product and no one to answer to except counselors with no control.
I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy. I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay.
The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out. Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food. How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many! Doesn't anyone there want to see a photo of the stale food? Does anyone there care?
VERY poor about keeping the customer happy, however, are not timid about selling you the program. Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received. We will be reviewing your account and reaching out soon. I am not sure why in today's time of electronics that it takes so long to get the information. We are sorry to hear that it took you so long to receive the information you needed for the program. We will be reaching out shortly.
Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for. Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors.
Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful. Thank you for the kind words!
We will be sure to pass this compliment onto Allison. Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation".
At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem. The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me.
I want an apology and someone to tell me what he did was wrong! If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews. BBB alone has 99 bad reviews and I am getting ready to add another.
I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling. This is NOT okay. By signing up, you agree to Offers. You may unsubscribe from the newsletters at any time. Get trim and healthy for less with a comprehensive weight loss system from Nutrisystem designed just for you. The folks at Nutrisystem know how difficult it is to stay on track with dieting and weight loss goals, and just how easy it is to become distracted and lose your way. However, Nutrisystem can teach you smart eating habits, like how to get back on track and lose weight with a diet program tailored to you.
And now you can save money while you slim down with Nutrisystem. Nutrisystem designed its program to be easy, especially when you use the intuitive Nutrisystem.
Go ahead and order online, and your food will be delivered directly to your door. And you can get a free body assessment at Nutrisystem.